Privacy Policy

Effective Date: January 2023

This privacy policy applies to the use of all range of products, services and applications (the “App”) (collectively the “Company Products/Services”) offered by M/s. Sterling and Wilson Enel X e-Mobility Private Limited (the “Company”). The Company respects your privacy and is committed to protecting your Personal Information. It is important that you read this Privacy Policy so that you are fully aware of how and why your Personal Information is processed in connection with the usage of the Company’s Products/Services. Company Products/Services include Products and our mobile and web applications. By using Company Products/Services or by transmitting information to us by email or other electronic means, you agree to this privacy policy.

Our Platform

The Company is engaged in the business of Electric vehicle supply equipment (EVSE) / Hardware/Platform & Software Support as ODM/OEM along with Installation, Testing, commissioning, and long-term maintenance support. This Privacy Policy tells you how we use your Personal Information when you visit our websitehttps://evcharging.enelx.com/ and interact with our platform, which includes our servers and services, web and mobile application for the Company Products/Services (collectively with the Site, the “Platform”).

Information Collection and Usage

We may collect certain demographic information which is non-personally identifiable in nature in order to understand how users navigate through the App and to improve your experience of using the App.

We may also collect certain personally identifiable information if you sign up for the Company Products/Services or use the Company Products/Services or send an email or other communication to us, in order to process your inquiries, respond to your requests and improve our Company Products/Services. All of this information used to specifically identify you is called “User Information” in this privacy policy. We only collect User Information that you provide to us or have given us permission to collect.

When you use Company Products/Services, we may collect certain demographic information in order to understand usage patterns and to improve your experience of using our Service.

We do not – and do not wish to – collect any of the following Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We use the User Information in order to process the application, to provide the Company Products/Services to the customers and users and to otherwise communicate with you as a customer or user regarding the Company Products/Services. We reserve the right to send you certain communications relating to your use of the Service, such as service announcements, notices about new features or information on the Service, administrative messages and communications regarding your account as well as advertisements from the Company or its partners and you will have an opportunity to opt out of receiving them. We may also collect information via online surveys or polls. Participation in these surveys or polls is entirely voluntary and you may easily decline to participate.

From time to time, you may receive offers through the App from other businesses. These offers may require you to provide information to them if you choose to accept their offers. These offers are made by the businesses themselves and the Company disclaims any responsibility for any information provided by you to any such other businesses. The Company may receive information from these regarding your response to their offers so that the Company may better tailor your user experience.

Information Sharing

The Company does not share User Information with any third-party in a way that would personally identify you. However, we may do so in the following circumstances

  • as part of a merger, acquisition or any form of sale of some or all of the Company or business;
  • to our service providers, business associates, program partners and other contractors in connection with or in relation to the provision of Service or;
  • to resolve customer disputes or inquiries;
  • in the event of insolvency, in which your personal information would be transferred as one of the Company’s business assets; and
  • where we are legally obligated to disclose information to any governmental or regulatory authority or auditors.

We may aggregate information and data about you and your use of the App and Product/Service and provide such aggregated information and data to advertisers for marketing or promotional purposes. In these circumstances, we do not disclose information that could be used to personally identify you.

Security Measures

To help protect the privacy of the data you transmit through the App or Service, we use industry-standard secure server software/CA certificate that encrypts the information you input before it is sent to us. In addition, the Company uses standard industry practices to protect User Information against unauthorized access. However, you should keep in mind that the App and Service are run on software, hardware and networks, any component of which may from time to time require maintenance or experience problems or breaches of security beyond our control and for which we are not responsible.

Information Storage and Transfers

The Company is based in India but its stakeholders have operations globally. The Personal Information that we collect is sent to and stored on secure servers located in various jurisdictions around the world. Such storage is necessary in order to process the information.

We may also process or transfer your Personal Information to third parties which are also likely to be situated outside of your country or regional area. In particular, the information provided to us or collected by us likely may be transferred to and processed in other jurisdictions around the world by us or our agents and contractors and you agree to such transfer and processing as outlined in this Privacy Policy. Please consider that your Personal Information may be subject to legal requirements, including lawful requirements to disclose Personal Information to government authorities, in those jurisdictions.

Data Retention

The Company will only keep your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means, for instance, that we will retain your Personal Information for as long as you use the Company Products/Services. Once you decide to terminate your use of the Company Products/Services, we will delete or anonymize your Personal Information within a reasonable timeframe, unless we are required to retain it for other reasons as explained below.

Links to Third-Party Websites

Our App may contain links to third party sites. Access to any other Internet site linked to this App is at the user’s own risk and the Company is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. The Company provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.

Accessing Your User Information

We will try to update your User Information as we become aware of changes. However, we will be able to serve you best if you update your User Information or notify us of by a written request for changes to (or errors in) your User Information by contacting the Company.

Governing Law and Dispute Resolution

You agree that any dispute over privacy or the terms contained in this privacy policy will be governed by the laws of India and all disputes arising out of or in connection with this Agreement shall be finally settled in Courts situated in Mumbai.

Changes to Privacy Policy

The Company may update this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy on the home page or other places we deem appropriate, along with a change notice where we feel that it is necessary so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We may also elect to send users a notice of any changes via e-mail available in our records. If any modification is unacceptable to you, you should stop using the Platform. We recommend to all of our users and visitors to check in on occasion and review this Privacy Policy on a timely basis.

Contact Us

For any query, User can contact the Company by writing to the customer care email id as available on the Company’s website.